Ceramic Care
Tips For Shopping on Releases:
Join my early access email list!
My early access list members will always be the first to shop new releases before they open to the public.
If you are not on the list, there is a much lower chance you will be able to grab the piece you want.
Set an alarm
High-demand pieces have the potential to sell out quickly. Give yourself a reminder for a few minutes before the release time so you can be ready on my website right when it updates.
All of my release times are in Eastern Standard Time, please adjust according to the time zone you live in.
Putting an item in your cart does not reserve it. You must complete the *entire* checkout process in order to secure your piece(s).
Buy one at a time. If you want to get more than one piece, I suggest going through checkout with your first choice and then going back for the next one.
** will refund the extra shipping cost for those who place more than one order if the pieces can be safely shipped in one package!
Care:
Ceramics can last lifetimes if cared for with love! I always recommend gently hand washing immediately after use. I advise avoiding the microwave, though any pieces *without gold * are microwave safe if you must.
Gold and silver luster:
Any piece with metallic luster (22kt yellow gold or 22kt white gold) should be kept away from any abrasive surface. It is difficult to remove the metallic finish since it is fired on, but with repeated exposure to highly abrasive materials (think sandpaper) it can be done. Gold is a soft material and the accents on your piece are high purity gold. Exposed to friction, it will eventually dull or come off like any gold.
To clean those items, simply wash in warm soapy water and dry with a soft cloth. Metallic lusters are non-toxic and food safe.
Anything with gold on it must not be placed in the microwave since it is real gold (no metal in microwaves…).
Returns
All orders are final sale so I do not accept returns.
Please read the descriptions and look through all the photos available. I put measurements and important details on each page. Remember that colors vary across devices, so your piece may look slightly different when you receive it.
**Due to the nature of every piece being entirely handmade and one of a kind, there may be small imperfections. I will always disclose and show pictures of any imperfections large enough to affect the aesthetic or functionality of a piece
Damage + Refunds
I pack orders very carefully and every piece leaves my hands intact. Once the package leaves my hands I am no longer liable for it. In the unlikely event that your order arrives damaged or is lost, it is *your responsibility* to submit a claim through UPS.
For damages, please take photos upon delivery and contact me so that we can work together to resolve the issue.